Refund policy

 

Thank you for shopping with ARKTK ColdWear LLC. We hope you love our products as much as we do. If you're not entirely satisfied with your purchase, we're here to help.

Returns addressed to:

ARKTK ColdWear

45 Bywater Ln

Bridgeport, CT 06605

30-Day Return Policy

You have 30 days from the date of purchase to return eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items

• Worn or damaged items (outside of trying on for fit)
• Items not in their original condition
• Items returned after 30 days

How to Initiate a Return

To initiate a return, please contact our customer support team at info@ARKTKcoldwear.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service for returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to availability.

Contact Us

If you have any questions regarding our return policy, feel free to reach out to our customer support team at info@ARKTKcoldwear.com.

Thank you for choosing ARKTK ColdWear!